Privacy Policy

The information we hold

When you open an account we record details such as your name, username, date of birth, address, country, e-mail, phone number and the ID number you give us. To check who you are, we may request an identity document and a document that shows where you live. We also keep payment details, such as card or bank information, and technical data about your device and visits.

Why we use it

Your information lets us run your account, process bets and payments, answer support requests and keep play responsible. It also helps us spot fraud, enforce our rules, settle disputes and improve our games and services. With your consent we use it to tell you about offers.

Who receives it

We pass information only where it is needed: to payment processors and banks, to companies in our group, to auditors and advisers, to licensing and regulatory bodies, and to service partners such as cloud hosting providers. For offline events we may share details with event organisers, hotels and airlines. We never sell your data.

Transfers abroad

Our services run in several countries, so your information may be processed outside the European Union, where data laws can differ from EU standards.

How long we keep it

We hold your information while your account is open and for as long as gambling, anti-money laundering and Know Your Customer rules require after that.

Your choices

You can ask to see, correct or delete your information, to limit or stop its use, or to get a copy in a file format a computer can read. You can change your marketing choices through Customer Services or decline further offers by live chat at any time.

How we protect it

We protect our network with firewalls and intrusion prevention, encrypt the data we send and receive, control who can reach it, and audit these measures both internally and externally.

Age

Our services are only for people aged 18 or the legal age where they live, whichever is higher.