Lobby and slots
Our lobby includes online slots and progressive jackpot games. A progressive jackpot builds a central pot from a percentage of the bets across a pool of games, and Mega Moolah is one of our progressive jackpot games.
Euro Palace Casino
Welcome to Euro Palace Casino, an online casino for players in Canada, open since 2010.
We cannot open accounts or accept bets or financial transactions from players who live in Ontario or Alberta.
Games at Euro Palace Casino
Trending slots in our lobby
Classic casino games in our lobby
Multiplayer tournaments
You can play games in real time against other players in multiplayer tournaments.
Popular and new games
Mighty Titan Link & Win from Games Global sits in our lobby, and Immortal Romance and Agent Jane Blonde are among our most popular games. New games arrive regularly.
Mobile casino
Our games are available on desktop and mobile devices, including smartphones and other handheld devices, so you can play at home or on the move.
Welcome bonus up to C$600
Offer summary
Our welcome offer is worth up to C$600 across three deposit bonuses. It is a 100% match on each of your first three deposits, worth up to C$200 per deposit. The offer is for new customers only and the minimum deposit is C$10.
Each bonus is credited automatically to your bonus balance after a qualifying deposit. Claim the match offer within 7 days of opening your account. After that it is forfeited, while later promotions remain available.
Play-through
The welcome bonus must be played through 35x before it can move from your bonus balance to your cash balance. Game contribution to play-through varies as follows.
| Contribution | Games |
|---|---|
| 100% | Slots other than NetEnt slots and progressive jackpots, plus keno and scratch cards |
| 50% | NetEnt slot games |
| 10% | Re-spin slots |
| 8% | Table poker, all roulettes, video and power poker other than All Aces and Jacks or Better, and blackjack other than Classic Blackjack |
| 2% | Classic Blackjack, All Aces video poker and Jacks or Better video poker |
| 0% | Baccarat, craps, Red Dog, Sic Bo and progressive jackpots |
If you play 0% games before completing play-through, we may void winnings from those games at our discretion. Wagers made with the gamble feature and play in multiplayer tournaments are excluded from play-through.
Betting and withdrawal conditions
A maximum bet per round and per line applies while a bonus is being played through. Breaking it may cost your winnings. Until your wagering is complete, single bets of 30% or more of the bonus value count as irregular play, as do equal, zero-margin and hedge bets, and we may withhold a withdrawal where irregular play was used to meet the play-through.
An unused match offer is forfeited two months after you claim it. The offer ends when you request a cash-in, and any claim made after a cash-in request, whether pending or paid, voids the bonus.
After welcome-offer wagering is complete, withdrawals may be capped at 6 times your first deposit at management's discretion. The remaining balance is forfeited and progressive wins are exempt.
Reversal and eligibility
You can ask customer support by email or live chat to reverse the match offer only before any play-through on the initial deposit or match offer. Once play-through starts, the offer cannot be removed until its requirement is met.
You can receive only one sign-up bonus, even if you open accounts in different currencies or languages. If you receive a sign-up bonus you are not eligible for, we void that bonus and the winnings made after it was credited. Offers are limited to one per person, family, household address, email address, telephone number, debit or credit card and shared computer.
Daily spins and promotions
Daily spins
With the welcome offer you also receive 10 daily spins for a chance to win up to C$1,000,000. You can claim them once a day per customer and on only one registered account per brand. Your spins expire 30 days after your last deposit.
More promotions
Our weekly and monthly promotions can include slots tournaments, lucky draws, cashback offers and deposit matches, with prizes ranging from free spins and casino credits to vacations, adventures and other real-world prizes. Watch your inbox and our lobby for promotion updates.
Loyalty Programme
Join and earn
Our Loyalty Programme is free to join when you sign up, and every cash wager earns Loyalty Points. Once you collect 5,000 Rewards points, you can swap them for bonus credits.
Levels
Our six levels are Bronze, Silver, Gold, Platinum, Diamond and Privé. Higher levels can bring tailored bonus offers, faster point earning, competitions and a dedicated support team.
VIP programme
Access to our VIP programme is by invitation only. Benefits include giveaways with real-world and casino prizes and a dedicated VIP support agent.
Table and live games
Table games
Our tables cover blackjack games, online roulette, baccarat games and video poker, and you can learn how to play the variations on offer. Low Stakes Roulette and Volcano Roulette from Games Global are among them.
Live dealer games
Our live dealer casino includes live blackjack and live roulette.
Deposits
Payment options and security
We offer region-specific payment methods. SSL encryption and manual checks protect your personal and financial data.
Ownership and verification
Card and account sharing is not allowed, and we always try to pay winnings back to the bank account of origin. The cardholder name must match the name on your account, or we may suspend the account for verification. Our KYC checks usually ask for a government-issued ID and proof of residence.
Withdrawals
Pending period
Every withdrawal stays pending for at least 24 hours and can be reversed during that period. Use the reverse withdrawal button while it is pending. We send the request for processing only after that period ends.
A withdrawal requested from 05h00 GMT on Thursday through 05h00 GMT Sunday stays reversible until after 05h00 GMT Monday.
Balance and verification
A positive balance remains ready for your next session. We may request ID before a first or large withdrawal or after a payment-option change, which can cause a slight delay.
Bonus balance
You can withdraw once the wagering is met or all funds in the bonus balance have been played through.
Return route
Withdrawals go back through the method you deposited with, up to the amount of that deposit, and to the original payment method wherever possible. If you previously deposited with a Visa card and its qualifying criteria are met, we return the withdrawal to that card. A withdrawal can arrive as one payment or in increments, depending on the payment option and its rules.
Payments by bank wire or cheque go only to the name you registered with, and charges may apply. A C$5 fee may apply to a direct bank transfer withdrawal under C$500.
Licence and complaints
Licence and contract
Euro Palace Casino is run by Baytree Interactive Ltd, a company registered in Guernsey and licensed by the Kahnawake Gaming Commission under licence number 01059. Your gaming contract is with Baytree Interactive Ltd.
Formal complaint
Send a formal complaint by email to our designated complaints channel, which is the only route recognised for formal complaints. Raise it within 6 months of the issue and include your username or account number, first and last name, a detailed explanation and any supporting evidence that applies.
A complaint can be logged from one week after a withdrawal, so normal processing can take place first.
Escalation
After our internal process, you can escalate an unresolved complaint to eCOGRA using the Dispute Reference Number we issue. If it is still open after eCOGRA, you can take it to our regulator in Kahnawake with the same reference number and the evidence and correspondence from both earlier stages.
Responsible gaming
Deposit limits
You can set daily, weekly or monthly deposit limits and change them at any time. Our Help Centre explains how to change them or request exclusion.
Self-assessment
Our self-assessment test helps you check how healthy your gaming habits are. One question asks whether you have bet more than you could afford to lose.
Breaks and exclusion
You can take a break of 24 hours or longer, or choose self-exclusion for six months or longer. During an account lock, we take all reasonable steps to stop promotional material.
Playing responsibly
Treat gambling as entertainment and track the time and money you spend. A filtering service can help restrict underage access on a shared computer. For support, you can turn to Gambling Therapy and the Responsible Gambling Council.
You must be 18 or the legal age of majority where you live, whichever is greater.
Customer support
Urgent questions
For an urgent question, live chat is the way to reach Customer Services.
Account details
Contact customer support to update your contact details or other personal information. Contact Player Services to close your account.
Marketing choices
You can update your marketing preferences through Customer Services. You can decline marketing offers through live chat, while service-related updates may continue.
FAQ
Can I have more than one account?
We may limit you to one account per brand.
Can I move funds between accounts?
Funds and casino credits stay in the account they belong to and move neither to your other accounts nor to anyone else.
Do I need to activate my account?
We may send an activation email to your registered address. If you do not complete it, we may suspend account activity until your details are verified.
Can someone else use my account?
Your account is for you alone. Nobody else, especially a minor, may use it, play with our software through it or accept a prize from us on it.