Contact Us
Live chat
Live chat is the quickest way to reach us when something needs an answer right away, from a payment question to a problem with a game.
You can also write to our support team by e-mail. Use it for questions that need documents or more detail, or to update your address, phone number or other personal details.
Account requests
Contact Player Services to change payment details, to lock your account for a while or to close it for good.
Formal complaints
Formal complaints go to our dedicated complaints address. Include your username or account number, your full name, a clear description of the problem and any supporting evidence. Please wait one week after a withdrawal before logging a complaint about it.
Privacy questions
Our Data Protection Officer answers questions about your personal information and requests to see or delete it.